This privacy notice for Sterling Vaultmere (we, us, or our) explains how we collect, use, store, and share information when you use our services (Services), including when you visit our website or contact us. Questions? Contact us at [email protected].
Overview
We process personal data to run the Website, respond to enquiries, connect you with third-party platforms at your request, comply with the law, secure our services, and improve performance. You have privacy rights under applicable law. If you do not agree with this notice, do not use our Services.
What we gather
We may gather technical information (such as IP address, device and browser type, pages visited, timestamps, and crash logs) as well as details you submit (for example, name, email, and phone number when you ask to be connected to a third-party platform). Some technical data may not identify you.
You are not obliged to provide information, but without it we may be unable to provide certain features. The Website is not aimed at children under 18; if we learn we have collected a child's information, we will delete it promptly where required.
Purposes and lawful grounds
We process information to run the Website, respond to enquiries, connect you with third-party platforms at your request, comply with the law, secure our services, improve performance and analytics in our legitimate interests, and defend our legal rights. Depending on the activity, we rely on your consent, legitimate interests, and/or legal obligation as applicable.
| Common purpose | Usual legal basis | |
|---|---|---|
| 1 | Pass your details to a third-party platform you ask us to put you in touch with | Consent / pre-contract steps at your request |
| 2 | Support, safety, fraud prevention, analytics, and business operations | Legitimate interests and/or legal duty |
Data sharing and cross-border transfers
We may disclose data to service providers bound by confidentiality; to third-party platforms when you request an introduction; to professional advisers; to authorities where the law requires it; and to a successor in the event of a merger or sale of assets. Data may be handled outside your country; where needed, we apply suitable safeguards such as standard contractual clauses or other mechanisms recognised by applicable law.
Cookies
We and our partners may use cookies and similar technologies for essential functions, preferences, analytics, and marketing where allowed. You can manage cookies in your browser settings; disabling some may limit functionality. This service does not act on Do-Not-Track signals.
| Category | Use |
|---|---|
| Essential only | Security, session handling, and core website features. |
| Functional / performance | Store preferences and measure overall usage to improve the Website. |
Data retention, security, and external websites
We retain information only for as long as necessary for the purposes above and to satisfy legal obligations, then delete or anonymise it where possible. We use reasonable safeguards, but data sent over the internet is never entirely risk-free. Third-party websites we link to have their own policies.
Your rights and changes
Depending on local law, you may ask for access, correction, deletion, restriction, portability, or object to certain processing, and withdraw consent where processing relies on consent. We may revise this notice by publishing a new version on the Website.